How to write a business letter inquiring about a product?

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Write a business letter to Dell concerning their latest plasma screen asking four questions. Include these four issues:

1. lifespan
2. price
3. possibility of burn-in
4. shipping

Be sure to include enough background information, so the reader can answer your questions satisfactorily.
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Solution Preview

Here is a step-wise approach to drafting the letter:

Step 1: Locate the service department of the tech department of Dell so that you can properly address the letter.

Step 2: Be polite.

Step 3: Be sure to ask your relevant questions and the reasons for them.

Step 4: Provide a friendly conclusion.

Step 5: Be sure to indicate how Dell can contact …